Next working day*
when you order by 10pm (midday on Sunday)
Express before 1pm
Next working day* delivery before 1pm.
when you order by5pm weekdays
Named day delivery
Select you preferred delivery day, Mon - Fri
when you order before 10pm weekdays
when you order before midday on Sunday
Order by 8pm on Friday
Standard delivery is available Monday to Saturday, excluding public holidays.
Express delivery is a next working day service, available Monday to Friday, excluding public holidays. when you order by 10pm.
Express delivery before 1pm
We can deliver the next working day before 1pm weekdays for orders we receive before 5pm, Monday to Friday. Orders placed on Friday will be received on the following Monday (excluding public holidays).
If your order is delayed, you'll receive notification via text or email, and we will refund the delivery charge. A signature is required upon delivery.
* Please note: working days are Monday to Friday (excluding public holidays).
We cannot offer express delivery to the Scottish Highlands & Islands, Northern Ireland and other postcodes outside mainland Britain. Please see here for affected postcodes.
You can arrange to have your order delivered on Saturday. Please place your order by 8pm on Friday.
If you miss the delivery, you can arrange an alternative date and time with the courier, free of charge. You won't have to wait until the following Saturday to receive it.
When you receive your order
A signature is required on delivery, so please provide an address where someone will be able to sign for your goods. Sometimes we split your order across more than one delivery (because of stock availability) but we'll only charge you once.
Deliveries are via our courier partner Hermes, with the exception of Express pre-1pm and all orders going to the Scottish Highlands or outside of mainland Great Britain (including the Channel Islands and the Isle of Wight), which are delivered by Royal Mail.
Click & collect - delivery to a white stuff shop
Next working day*
Next working day* when you order by 10pm
If it's more convenient, you can order something online and have it delivered to your local shop, Monday to Friday.
This service is currently available in all White Stuff shops with the following exceptions:
All shops in Denmark
All shops in Germany
Isle of Man
White Stuff Concessions (John Lewis, House of Fraser, Karstadt, Coin, INNO etc)
Next day delivery (to shops)
Next working day delivery is available on orders we receive before 10pm.
Express orders placed before 10pm on Friday will be delivered on the following Monday. Orders placed after 10pm on Friday may not be delivered until the following Tuesday.
*Please note: Orders to our Inverness shop will arrive in two working days.
All orders will be delivered to shops during shop opening hours.
If your order is delayed, you'll receive notification via text or email and we will refund the delivery charge.
Your local white stuff shop will hold your order for 14 days
Your order will be available for collection for 14 days, after this we will return it to our warehouse and refund you. If you're unable to collect it within that time, please contact our Customer Care team on 020 7735 8133.
You will need to bring your White Stuff email confirmation and a valid form of I.D. (passport, driving licence or credit card) to collect your order.
Overseas delivery - Europe
3 to 6 working days
Overseas delivery - Rest of world
5 to 8 working days
Overseas delivery - (Europe - including the channel islands and rest of the world)
Deliveries are sent via International Recorded post. There may be local import duties to be paid on receipt of your goods that White Stuff is not liable for. Delivery to EU countries will take 3 to 6 working days. Delivery to any other country will take 5 to 8 working days.
Gift card delivery - £1 for UK deliveries, £2 for overseas
These charges apply when you order a gift card on its own. If you order it alongside other items then the appropriate delivery charges apply. Please note that gift cards are dispatched separately if ordered alongside other items. (All gift cards are sent Royal Mail 1st Class Recorded Delivery).
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