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deliveries and returns

standard delivery - £3.95, free on orders £50 and over

Your stuff should normally arrive within 3 - 5 working days. However please allow up to 10 working days in case of any delays. We'll send you an email to let you know it's on its way. If you have not received your items within 10 working days - drop us an email or give us a call.

express delivery - £6.95

express delivery before 1pm - £7.95

These options are available on orders we receive before 8pm and delivery is usually the next working day. Please note that orders placed before 8pm on Friday will not be delivered until the following Monday. Express orders placed after 8pm on Friday may not be delivered until Tuesday.

For express delivery before 1pm, a signature is required upon receipt.

We cannot offer express delivery to the Scottish Highlands & Islands or outside mainland Britain. Please see here for affected postcodes.

saturday delivery - £9.95

Please place your order by 8pm on the Friday before. If you miss the delivery, you will be able to arrange an alternative date and time with the courier (you won't have to wait until the following Saturday to receive it). This service is perfect if you need something in time for the weekend, or if you're just out and about all week.

irish delivery - £8.00, free on orders £50 and over
european delivery - £8.00
rest of world - £12.00

Deliveries are sent via International Recorded post. Deliveries to non-EU countries will have VAT deducted. There may be local import duties to be paid on receipt of your goods that White Stuff is not liable for. Delivery to EU countries may take up to 15 working days. Delivery to any other country may take up to 21 working days.

A signature is required on delivery so please provide an address where someone can sign for your goods. Sometimes we send your order on more than one delivery due to stock availability - but we'll still only charge you once.

gift card delivery - £1 for UK deliveries, £2 for overseas

These charges apply when you order a gift card on its own. If you order it alongside other items then the appropriate delivery charges apply. Please note that gift cards are dispatched separately if ordered alongside other items.

click & collect - delivery to a white stuff shop

If it's more convenient, you can order something online and have it delivered to your local shop.

This returns service is currently available in the following White Stuff shops with the following exceptions:

  • Copenhagen
  • Guernsey
  • Isle of Man
  • White Stuff Concessions (John Lewis, House of Fraser etc)

which courier?

Orders are via our courier partner DX, with the exception of  orders going to the Scottish Highlands or outside of the GB mainland, which will be delivered with Royal Mail.

returns

If you wish to return something, you can do so by using your free returns label (mainland UK only*) which is located at the bottom of your despatch note – within 30 days of receiving your order. This is a free service, simply send your purchase to us (unworn and in the original condition with all tags intact) using the free returns label enclosed with your order. 

Please try underwear and bikinis on over the top of your clothing (it’s the only time you can dress like a superhero and get away with it).

If you are returning shoes or boots, please return them in their original box and pack them as securely as possible to avoid them from being damaged in transit. Thanks, we appreciate it!

If you return your whole order within 10 days of dispatch, we will also refund your delivery cost.

Always ask for a ‘Proof of Posting certificate' from the post office when returning stuff to us as we cannot be held responsible for goods that get lost in transit by pesky postmen. (Your statutory rights are not affected.)

Using the Returns Form and pre-printed address label provided, send to:
White Stuff Returns
Leicester DC
Plot 4
Thorpe Way
Grove Park
Leicester
LE19 1SU

Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can’t keep it a secret from the person who b ought it for you!

return to your local shop

You can return your order to selected White Stuff shops for a refund or exchange. You will need to bring your despatch note and a valid form of I.D. such as a passport, driving licence or credit card.

If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost.

This returns service is currently available in the following White Stuff shops with the following exceptions:

  • Copenhagen
  • Guernsey
  • White Stuff Concessions (John Lewis, House of Fraser etc)

exchange?

If you want to swap an item, please make sure you specify the colour and size you’d like. Refunds can only be credited back by the original payment method – e.g. onto the same credit card you used or by gift voucher if you paid that way.

We do not pay for the return postage of overseas items.


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