Looking to return something you bought online? You'll find out how to do it in this section.
how to return your order
Sometimes, something you order isn't quite right so we've made it really easy for you to return your order to us.
If you would like to return something, you can do so by using your free returns label (mainland UK only) which you'll find at the bottom of your despatch note. This is a free service. Just send your order back to us using the free returns label originally enclosed. If possible, please return any tags and packaging at the same time.
You can return all or part of your order to us within 30 days of purchase and we'll refund the value of the goods returned to you. For purchases during November and December, we extend our returns period so you have until the 31st January to return for a refund or exchange.
Changed your mind? No problem. There's something called the 'Distance Selling Regulations' to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please click here.
Please note that for hygiene reasons, we are unable to accept returns of swimwear, underwear or earrings unless faulty. Your statutory rights are not affected.
If you are returning shoes or boots, we request that you return them in their original box and pack them as securely as possible to avoid them becoming damaged in transit. Thanks, we appreciate it!
Please note: if you're returning something to us, you must take reasonable care of it when it's with you. Otherwise we may have to send the girls round...
Always ask for a 'Proof of Posting' certificate from the post office when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.
Using the Returns Form and pre-printed address label provided, send to:
White Stuff Returns Leicester DC Plot 4 Thorpe Way Leicester LE19 1SU
Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can't keep it a secret from the person who bought it for you!
* Unfortunately we cannot offer free returns outside of the UK. If you wish to return your order (or part of it) from overseas then you will need to pay postage.
lost returns label/form
If you have lost your free returns label you can download one here to print at home. Please try and print in colour if you can, this will help to speed up the processing of your return at our Distribution Centre.
Please ensure that you include the following information when you return your order:
If you want to swap an item, please make sure you specify the colour and size you'd like. Refunds can only be credited back by the original payment method - i.e. onto the same credit card you used or by gift card if you paid that way.
Items purchased with PayPal can only be returned to us in the post, and unfortunately we cannot offer an exchange, we can only refund you.
We do not pay for the return postage of overseas items.
return to your local shop
You can return your order to selected White Stuff shops for a refund or exchange. You will need to bring your despatch note and a valid form of I.D. such as a passport, driving licence or credit card. Items purchased with PayPal cannot be returned to shops.
If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost.
This returns service is currently available in all White Stuff shops with the following exceptions:
All White Stuff Concession locations (John Lewis, House of Fraser etc)
find out about your order
If you want to write to us regarding your order or about any other general enquiries, please use the following address (though an email might be quicker! - firstname.lastname@example.org)
Freepost address: FREEPOST RRXU-LYSU-YBLU White Stuff Canterbury Court 1-3 Brixton Road London SW9 6DE
If you would like to call, the number to use is 020 3752 5360
your rights of withdrawal
Changed your mind? No problem. There's something called the 'Distance Selling Regulations' to protect people who buy online. These regulations entitle you to cancel your order within 14 working days of receiving it and get a full refund, including delivery.
Here's how it works:
If you want to cancel your order after it has been sent, you can. Just return your stuff to us within 14 working days of receiving it.
If you return the whole order within 14 working days of receipt, we will refund your full order including delivery cost.
Unfortunately, if you only return some of the items from your original order, we will not be able to refund your delivery cost.
Seen something a friend might like? It's good to share...