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Cookies

We all love cookies, especially the ones containing chocolate pieces. And while we could write all day about these sorts of cookies, we’d probably get into trouble.

So instead, this Cookie Notice will explain to you what cookies are used on our website, what they are used for and what sort of steps you can take to manage them. It might not be as fun as the chocolate sort, but it is important, so take a moment to read this notice.

What are cookies?

A cookie is a small file containing letters and numbers that is stored on your computer by your web browser. As is the case for most transactional websites, they are essential to our website operation, and help us to improve our website service by understanding how our customers use our site, and to provide a more personalized service.

In many cases, our cookies expire and delete themselves after a set period of time. You can find out about how to manage your cookie settings by reading the ‘Managing your cookies’ section below.

What sort of cookies do White Stuff use, and why?

Strictly necessary cookies

Strictly necessary cookies are placed on your compute to allow our website to operate. Without these cookies, you will not be able to shop with us online (as our website, like most others, will not work without them). The main strictly necessary cookies that we use are:

You can find out more about the cookies we use from the following table:

Provider name & cookie name

Function

Purpose

White Stuff (Intershop)
CookieLaw

Cookie acceptance

This ensures our cookie banner is displayed on our website.

White Stuff (Intershop)

Basket

This remembers what you have in your basket so that it will still be there when you return to our site.

Maximind

Geo location

This allows us to determine where you are browsing from so that we can direct you to the appropriate language website.

Attraqt
recentlyViewed

Product display

This allows you to view and browse our products

Performance cookies

Performance cookies help us to ensure our website is operating smoothly and securely. They do this in a number of ways, for example:

  • by monitoring unusual site traffic, which helps us monitor and detect fraud;
  • by helping us understand which pages on our website are most and least popular, which helps us improve our site design;
  • by allowing us to understand when our website is busiest, so that we can keep our site running smoothly at peak times.

The main performance cookies that we use are:

Provider name & cookie name

Function

Purpose

Optimizely
end_user_id,
bucket_map

Website optimisation

This allows us to improve the performance of our website by testing different website layouts and functionality and analysing the results.

Session Cam
sc.UserId
sc.Status
sc.ASP_NET_SESSIONID
sc.ASP_NET_SESSIONID
SessionCamTestCookie
sc.OptOut

Website optimisation

This allows White Stuff to understand the way our customers navigate our website by aggregating user information to provide heatmaps and analytics. It may record your browser screen but does not record or store payment, password details or any personally identifiable information. We use this information alongside polls and feedback forms to help up improve our website design and performance.

Hotjar
_hjClosedSurveyInvites
_hjDonePolls
_hjMinimizedPolls
_hjDoneTestersWidgets
_hjMinimizedTestersWidgets
_hjIncludedInSample
_hjShownFeedbackMessage

Website optimisation

This allows White Stuff to understand the way our customers navigate our website by aggregating user information to provide heatmaps and analytics. It may record your browser screen but does not record or store payment, password details or any personally identifiable information. We use this information alongside polls and feedback forms to help up improve our website design and performance.

NCC
SCOGID

Website optimisation

This helps us monitor and improve our webpage speed.

Maru, Survey Gizmo, Hotjar
en-persist,
_cfduid,
ecos.dt

Online surveys

This allows us to display exit surveys, identify and prevent duplicate responses.

Bazaarvoice
Version

Product reviews

This helps us deliver our customer and product review comment functionality, for example by identifying when you try to review the same product twice.

Google Analytics
_utma, _ga,
_gid

Website behaviour and acquisition detail

Google Analytics help us to understand our website's visitor behaviour and the performance of the marketing acquisition channels used to attract users to our website.

You can find out more by clicking http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Functionality cookies

We use functionality cookie to improve your White Stuff web-shopping experience, for example by providing you with enhanced and more personal features when you visit our site.

Functionality cookies are also used to provide you with White Stuff advertising when you visit other websites of our affiliated partners. This is sometimes known as ‘targeted marketing’.

To learn more about behavioural targeting and advertising, visit: http://www.youronlinechoices.com/uk/your-ad-choices

The main functionality cookies that we use are:

Provider name & cookie name

Function

Purpose

Rakuten
stc112173

Digital Advertising

Rakuten allows us to understand how our customers come to us from our affiliate marketing partners and helps us track the consumer journey across platforms. No personal information is recorded.

Fresh Relevance
tms_VisitorID,
tms_wsid,
tms_ft

Abandoned basket

This allows us to remind you that you have products in your basket that you have not yet checked out.

Salesforce
1051680

Digital Advertising

This allows us to understand visitor behaviour, customer profiling and newsletter performance. We use this technology to track the effectiveness of our email campaigns, to understand how recipients interact with the content in those campaigns and provide recommendations for products you may be interested in based on items you have browsed.

Criteo
UID
EID

Digital Advertising

This allows us to provide you with personalised White Stuff adverts when you visit the websites of our affiliated partners, to identify which of our users visit our website as a result of this, and to measure the success of our digital advertising campaigns. You can learn more, including how to opt out, by visiting https://www.criteo.com/privacy/

Google
Bing
MH
MUID
ANON
CC

Digital Advertising

This is used for advertising, site analytics and other operational purposes.

Mention Me
mm_id
mm_allocation
mm_offer_frequency
mm_overlay_suppressed
mm_conversion_message_suppressed

Refer a friend campaign

These cookies enable Mention Me to run our 'refer a friend' campaign. They identify any unique browser using their flow, they keep track of which offers a user is participating in, they track how many times a user has seen an offer, they suppress a corner peel promo if the 'x' is clicked and they suppress a conversion message if the 'x' is clicked.

Social media sharing

Our website may contain links to third-party social media sites such Facebook, Twitter and Instagram. If you take the opportunity to share our website content via these social media sites, those sites may also place cookies on your computer. If you have chosen to share our content via your social media sites, we have no control over this or the technologies used by the third-party sites, and accept no liability or responsibility for them.

Provider name & cookie name

Function

Purpose

Facebook
Instagram
Twitter

Social Media

Social networking sites such as Facebook, Instagram and Twitter may send cookies that help them to show adverts from businesses and advertisers such as White Stuff in your social media feed, but only if your privacy settings within your social media account allows them to do so.

Since we do not have any control over your social media privacy settings, we are unable to control these cookies.

You can find out how social media providers collect and use your information, and how to manage your privacy settings by reading their privacy and cookie policies., for example by visiting:

https://www.facebook.com/policies/cookies/
https://www.instagram.com/legal/cookies/
https://twitter.com/en/privacy

AddThis

Social Media

This allows you to share your shopping experience with your social networks. You can opt out of these cookies by clicking http://www.addthis.com/privacy/opt-out

Managing your cookies

Your cookie settings are managed in your web browser, which should automatically be set to enable cookies unless you have changed your settings. It is important, therefore, that you understand how your cookie settings are set up in your web browser.

You can enable, disable or delete cookies by following your browser instructions, which you can usually find in the Tools or Help or Edit menu of a computer. If you chose to disable your cookie settings, then some of the basic shopping functionality of our website will not operate.

We will update this cookie notice from time to time, so please check back periodically to see any updates of changes.

This cookie notice was last updated on 21st March 2019.