New fast & easy returns
The good news is we now offer a number of returns options for international customers. The actual services available to you will depend on the country you are sending from.
Please note all returns must now be booked through the portal so they can clear customs and be processed by White Stuff. Failure to do so will prevent parcels from reaching us and therefore we would not be able to issue a refund.
Here’s what you'll need to do...
Please click the 'International Returns' button to start your return.
Unfortunately we cannot offer free returns outside of the UK and Germany. Ireland and France we are offering a €3 fee for returns for a limited time only.
If you are returning your order (or part of it) from overseas then you will need to pay the postage. Please follow the instructions on screen when you arrange your return to make your payment.
We aim to process your return within 3-5 working days of receiving your items.
