Your returns choices
We’ve extended our returns policy for Christmas. If you buy something on or after 31st October 2022, you've got until 22nd January 2023 to return it.
Our returns policy entitles you to return full price items within 30 days and sale items within 14 days of purchase or receipt. Here’s what to do...
How to return your order
Changed your mind? No problem. There's something called the 'Distance Selling Regulations' to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please click here.
Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.
Unfortunately we cannot offer free returns outside of the UK. If you wish to return your order (or part of it) from overseas then you will need to pay postage.
The good news is we now offer a number of returns options for international customers. The actual services available to you will depend on the country you are sending from.
Please note all returns must now be booked through the portal so they can clear customs and be processed by White Stuff. Failure to do so will prevent parcels from reaching us and therefore we would not be able to issue a refund.
Manage it all at https://www.whitestuff.com/global/return/.
We aim to process your return within 3-5 working days of receiving your items.
If you need any further assistance, call our Customer Care team on 020 3752 5360 or email firstname.lastname@example.org
Questions about you order
If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at email@example.com.
We do not pay for the return postage of overseas items.
Return to your local shop
You can return your order to selected White Stuff shops for a refund or exchange. You will need to bring your despatch note and a valid form of I.D. such as a passport, driving licence or credit card.
If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost.
This returns service is currently available in all White Stuff shops with the following exceptions:
- All White Stuff Concession locations (John Lewis, House of Fraser etc)
Find out about your order
Want to see where your order is? You can login to your account and track your parcel from there.
If you want to write to us regarding your order or about any other general enquiries, please use the following address (though an email might be quicker! - firstname.lastname@example.org)
If you would like to call, the number to use is 020 3752 5360
Your Rights of Withdrawal
Changed your mind? No problem. There's something called the 'Distance Selling Regulations' to protect people who buy online. Please refer to the Right Of Withdrawal within our Terms & Conditions for full details.