RETURNS

Our returns policy entitles you to return items within 30 days and sale items within 14 days of purchase or receipt. In addition, you have certain cancellation rights for goods bought online (see Right of Cancellation for further details.) For returns of items purchased in Outlets please see Outlets below.

For hygiene reasons, we cannot accept returns of underwear, earrings or sets containing earrings unless they are faulty. Swimwear can only be returned if the hygiene strip is still in place. This does not affect any rights you may have under applicable consumer laws.

Once we receive your returned items, we’ll process your refund in line with our Returns Policy. Where applicable, a return fee may be deducted from your refund. The applicable charge will be shown when you create your return.

Items should be returned in their original condition, with tags and packaging wherever possible. Please keep your proof of postage until your return has been processed.

Any rights you have in relation to faulty, damaged or incorrectly described goods are not affected by this policy.

If the goods are faulty you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the goods and obtain a full refund. Goods can be returned to us in store or by post as set out in this Returns Policy. If goods are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt you will be entitled to either a repair of the product or a replacement.

If you'd like to return an item purchased online or by telephone, please visit our Returns Portal to create your return. Alternatively, you can return it to a participating White Stuff store. Where possible, please return your item with its original tags and packaging.

Returns by post are subject to a return charge, which will be deducted from your refund. The applicable return charge will be displayed when you create your return.

To start your return, please visit our Returns Portal.

If you are returning shoes or boots, please return them in their original box and pack them securely to help prevent damage during transit.

Please keep your proof of postage until your return has been processed, as we cannot be responsible for items lost in transit.

Don’t worry, go to return to start your return process. Ps. Don’t forget to choose a reason for returning your order.

We aim to process your return within 3–5 working days of receiving it. If you haven't received your refund within 14 working days, please contact our Customer Care team at [email protected]

For hygiene reasons, we cannot accept returns of underwear, earrings or sets containing earrings unless they are faulty. Swimwear can only be returned if the hygiene strip is still in place. This does not affect your statutory rights.

We'll let you know as soon as possible if there is an issue with your return that may delay or prevent your refund.

Once your refund has been processed and you've received your refund confirmation email, it may take 3–5 working days for the funds to appear in your account.

Any applicable return charge will be deducted from your refund.

If you return a faulty item, we will also refund any reasonable return postage costs you have incurred.

Our returns policy entitles you to return items purchased from a White Stuff outlet within 14 days of purchase or receipt. If you would like to return something bought in our Outlets, please bring in to any Outlet or White Stuff shop for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable.

Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear or earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

Once we have received your returned goods we will we will provide you with a full refund for the amount you paid, see Refunds.

If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at [email protected] or call us on 020 3752 5360.