RETURNS

Our returns policy entitles you to return items within 30 days and sale items within 14 days of purchase or receipt. In addition, you have certain cancellation rights for goods bought online (see Right of Cancellation for further details.) For returns of items purchased in Outlets please see Outlets below.

Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

Once we receive your returned items, we will process your refund in accordance with our Returns Policy. Where applicable, a returns fee may be deducted from your refund.

Customers in Ireland will be charged €3.50 for returns.

In addition, for goods purchased online or by telephone, you have rights to cancel your contract under the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please click here.

If the goods are faulty you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the goods and obtain a full refund. Goods can be returned to us in store or by post as set out in this Returns Policy. If goods are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt you will be entitled to either a repair of the product or a replacement.

Items purchased in a White Stuff store must be returned to a White Stuff store in the country where they were purchased.

Online orders placed on our EU websites cannot be returned to a White Stuff store. Please use our Returns Portal to return your order by post.

If you'd like to return an item purchased online, please visit our Returns Portal to create your return.

Online orders placed on our EU websites cannot be returned to a White Stuff store.

Where possible, please return your item with its original tags and packaging.

This is clear, consistent with the rest of your EU returns policy, and removes references to telephone orders and store returns that no longer apply.

Returns by post are subject to a return charge, which will be deducted from your refund. Returns from Ireland cost €3.50. Return charges for other EU countries will be displayed when you start your return.

To start your return, please visit our Returns Portal.

If you are returning shoes or boots, please return them in their original box and pack them securely to help prevent damage during transit.

Please keep your proof of postage until your return has been processed, as we cannot be responsible for items lost in transit. This does not affect your statutory rights.

Don’t worry, go to return to start your return process. Ps. Don’t forget to choose a reason for returning your order.

We aim to process your return within 3–5 working days of receiving it. If you haven't received your refund within 14 working days, please contact our Customer Care team at [email protected]

For hygiene reasons, we cannot accept returns of underwear, earrings or sets containing earrings unless they are faulty. Swimwear can only be returned if the hygiene strip is still in place. This does not affect your statutory rights.

We'll let you know as soon as possible if there is an issue with your return that may delay or prevent your refund.

Once your refund has been processed and you've received your refund confirmation email, it may take 3–5 working days for the funds to appear in your account.

Any applicable return charge will be deducted from your refund. Returns from Ireland are subject to a €3.50 return charge. Return charges for other EU countries will be shown when you create your return.

If you return a faulty item, we'll also refund any reasonable return postage costs you have incurred.

If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at [email protected] or call us on 020 3752 5360.