Get in touch
FAQs
Where is my order?
Please bear with us as our standard delivery may take up to 10 working
days. Our
couriers
are also taking additional precautionary measures to ensure no direct contact is being
made
when delivering your parcel. You will receive an email as soon as your order has been
despatched.
Where is my refund?
We are working hard to process our returns as quickly and safely as possible. Protecting
our
people remains our top priority and unfortunately the new measures we have in place in
our
warehouse mean that we are not as fast as usual. We apologise for that. Please bear with
us
and rest assured that we are putting additional measures to expediate the process and
make
sure you get your money back as quickly as possible, however please allow up to
21 days
for
processing at this time. Thank you for your understanding.
Visit our FAQ section to find out more.
Customer Care Team
In order to keep our teams as safe as we can, we have now taken the decision to close our telephone lines.
We are working really hard to deliver orders and process refunds while keeping our teams as safe as possible. We don’t like to keep anyone waiting, but currently our standard delivery may take up to 10 working days and refunds up to 21 days. Please bear with us and thank you for your patience.
However, we can still answer any questions you may have by email at customercare@whitestuff.com
Please note that it can take us up to 3 working days to get back to you, but we’ll be as quick as we can.
The FAQ section of our website also has lots of information about placing orders, our products, deliveries and returns. Click here to visit this page
.Jobs
If you'd like to join the White Stuff family, we'd love to hear from you.
Call us: +44(0)20 3752 5360
Press Enquiries
If you're a journalist or blogger and need information on White Stuff, logos, samples or quotes, let us know!
You can also download images here:
prshots.com/whitestuff
HQ & PR Correspondence
White Stuff, Office 2.04/5, Second Floor,
Canterbury Court, 1-3 Brixton Road, London,
SW9 6DE
Customer Services & DC
White Stuff
Plot 4, Thorpe Way, Leicester, LE19 1SU
Feedback
Would you like to give us some feedback on your shopping experience?
Click to visit whitestuff.com/feedback
