Get in touch

FAQs

Where is my order?
Please bear with us as our standard delivery may take up to 7 working days. Our couriers are also taking additional precautionary measures to ensure no direct contact is being made when delivering your parcel. You will receive an email as soon as your order has been despatched.

We're trying to despatch orders as quickly as possible and on occasion we may have to send items in separate parcels. This could mean there will be a few days between your parcels reaching you. We’re sorry about the delay. If you have paid by card you may see an additional pre-authorisation on your account for the items yet to be dispatched, however please be assured these will drop off and we will only charge for the items as they are dispatched.

Where is my refund?
We are working hard to process our returns as quickly and safely as possible. Protecting our people remains our top priority and unfortunately the new measures we have in place in our warehouse mean that we are not as fast as usual. We apologise for that. Please bear with us and rest assured that we are putting additional measures to expediate the process and make sure you get your money back as quickly as possible, however please allow up to 21 days for processing at this time. Thank you for your understanding.

Visit our FAQ section to find out more.

Customer Care Team

The FAQ section of our website has lots of information about placing orders, our products, deliveries and returns. Click here to visit this page

Not able to find what you want? You can contact one of our Customer Service Team by email at customercare@whitestuff.com.

Please note that it can take us up to 3 working days to get back to you, but we will be as quick as we can.

Our telephone lines are now open from 10:00 am to 3:00 pm Monday to Friday and you can call us on 0203 752 5360 if you need any help placing or amending an order.