---

• Has my order been sent yet?

  When we despatch your order, we will send an email to the address provided when placing the order (either your login email address or the address provided during 'Guest Checkout').

  If you have not received this email after three working days of your order being placed, please contact our Customer Service Team by email at customercare@whitestuff.com.

• How do I return an item?

  If you would like to return something bought in our shops, please return to a White Stuff shop (excluding White Stuff Guernsey, All White Stuff Outlet Shops, White Stuff shops in Germany) for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable.

  If you would like to return something you ordered online or by telephone, visit our Online Returns Page and choose either Royal Mail or Hermes.

  Returns within mainland UK are free of charge. If you wish to return your order (or part of it) from overseas (unless faulty) then you will need to pay postage.

  If you are returning shoes or boots, we request that you return them in their original box and pack them as securely as possible to avoid them becoming damaged in transit. Thanks, we appreciate it!

  Always ask for a 'Proof of Posting' certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

• Have you received my returns?

  Due to the current situation, things are taking just a little bit longer at the moment, but we’re working hard to make sure your returns are processed as quickly and safely as possible.

  Looking after our people and you is our number one priority right now, and adjusting to new safety measures mean we’re not quite as speedy as normal but please bear with us.

  Our fancy new returns process now allows you to track the progress of your return online and see when it’s back in our hands. Simply go to https://www.whitestuff.com/return/, select your returns option and enter the order number and delivery postcode. Your returns history will be shown at the bottom of the screen. Just click the returns reference number and you will see the tracking bar at the bottom.

  We aim to process returns within 7 working days but please bear with us, and if your refund hasn’t been received after 14 working days please contact us at customercare@whitestuff.com

  Please note, during these busy times once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show up on your statement.

Get in touch

The quickest way to get an answer to your query is to select one of these 3 options
and add the required details to your email.

Please note that unfortunately we cannot amend orders once they have been placed.

• WHERE IS MY ORDER?
• WHERE IS MY REFUND?
• OTHER QUERIES

Customer care team

Our FAQ section has lots of useful information about placing orders, deliveries and returns.
If you can't find what you're looking for, you can get in touch with our Customer Care Team:
Email us at customercare@whitestuff.com
Call us on 0203 752 5360 – Monday to Friday 9am to 3pm (excluding UK Bank Holidays)
Our current response time for emails is up to 48 hours, but it can take a little longer, especially over Weekends & Bank Holidays.

Customer services & DC

White Stuff, Plot 4, Thorpe Way, Leicester, LE19 1SU

Press enquiries

If you’re a journalist or blogger, please email us at press@whitestuff.com

HQ & PR Correspondence

White Stuff, Office 2.04/5, Second Floor,
Canterbury Court, 1-3 Brixton Road, London, SW9 6DE +44(0)20 7735 8133