We’ve extended our returns policy for Christmas. If you buy something on or after 2nd October 2024, you've got until 12th January 2025 to return it.
You can return online orders to any UK White Stuff shop (but not concessions or outlets) for an immediate refund. You will need your dispatch note and the card you used to make the original payment. Please note we can’t refund Klarna payments in our shops.
You can also return shop-bought items to any UK White Stuff shop, outlet-bought items to any UK White Stuff shop or outlet, and concession-bought items to the concession you bought it only, for an exchange or refund.
UK returns are FREE with Evri and refunds are processed in 5-6 days once received. You can book a home collection (you will need a printer for that) or drop your parcel off at one of 4,500 Evri locations (either print your label at home, or they can print it for you).
Royal Mail returns from the UK cost £2.00, and refunds are processed in 5-6 days once received. You'll need to print your label at home and drop your parcel off at your local Post Office (or check if they offer printing services)
INTERNATIONAL
All the information for returning orders from overseas can be found below.