We use cookies to enhance and personalise your experience. Please read our cookie policy to find out more about the cookies we use and how to disable them. By pressing “OK” or closing this banner, you agree to our

cookie policy.

It appears that your browser has cookies disabled.

The website requires your browser to enable cookies in order to login. Please enable cookies and reload this page.

Free UK Delivery Over £30 & Free UK Returns
Covid-19 Update
2 new ways to pay with Klarna
Logo
  • Women

    Back

    Women

    Clothing
    • Back
    • Women's Clothing
    • Sale Preview 25% Off
    • New in
    • Knitwear & Sweats
    • Dresses
    • Jumpsuits & Dungarees
    • Tops & Tees
    • Shirts & Blouses
    • Tunics
    • Coats & Jackets
    • Trousers & Leggings
    • Jeans & Jeggings
    • Nightwear
    • Loungewear
    • Skirts
    • Shorts
    • Underwear
    • Swimwear
    • View All Women's
    Accessories
    • Back
    • Women's Accessories
    • £20 Off Women's Boots
    • New In
    • Bags & Purses
    • Scarves
    • Ponchos & Wraps
    • Hair Accessoires
    • Face Coverings
    • Hats
    • Gloves
    • Jewellery
    • Tights
    • Socks
    • View All Accessories
    Footwear
    • Back
    • Women's Footwear
    • £20 Off Women's Boots
    • Boots
    • Trainers & Plimsolls
    • Sandals
    • Heels & Wedges
    • Brogues & Loafers
    • Ballet Pumps
    • Slippers
    • View All Footwear
    Stylish Stuff
    • Back
    • Women's Stylish Stuff
    • Layering
    • Working From Home
    • Organic Cotton
    • Top Rated
    • Best Sellers
    Offers
    • Back
    • Women's Offers
    • Sale Preview 25% Off
    • £20 Off Women's Boots
    • 2 for £10 Women's Socks
    Shop Now
  • Men

    Back

    Men

    Clothing
    • Back
    • Men's Clothing
    • Sale Preview 25% Off
    • New in
    • T-Shirts & Polos
    • Shirts
    • Knitwear & Sweats
    • Trousers & Jeans
    • Coats & Jackets
    • Blazers & Waistcoats
    • Nightwear
    • Shorts
    • Underwear
    • View All Men's
    Accessories & Shoes
    • Back
    • Men's Accessories & Shoes
    • £20 Off Men's Boots
    • Bags & Wallets
    • Footwear
    • Socks
    • Scarves
    • View All Accessories
    Stylish Stuff
    • Back
    • Men's Stylish Stuff
    • Layering
    • Organic Cotton
    • Top Rated
    • Best Sellers
    Offers
    • Back
    • Men's Offers
    • Sale Preview 25% Off
    • £20 Off Men's Boots
    • 2 for £10 Men's Socks
     
    Shop Now
  • Kids

    Back

    Kids

    Shop Girls'
    • Back
    • Shop Girls'
    • Coats & Jackets
    • Knitwear
    • Nightwear
    • Dresses
    • Tops & Tees
    • Accessories
    • Skirts
    • Trousers & Leggings
    • Girls' aged 3-6
    • Girls' aged 7-10
    • View All Girls'
    Shop by age
    • Back
    • Shop by age
    • Girls' aged 3-6
    • Girls' aged 7-10
    Shop Boys'
    • Back
    • Shop Boys'
    • Coats & Jackets
    • Knitwear
    • Nightwear
    • Hoodies & Sweats
    • Trousers & Shorts
    • Tops & Tees
    • Accessories
    • Boys' aged 3-6
    • Boys' aged 7-10
    • View All Boys'
    Shop by age
    • Back
    • Shop by age
    • Boys' aged 3-6
    • Boys' aged 7-10

    Shop Kids
    Shop Girls

    Shop Boys
  • Accessories & Shoes

    Back

    Accessories & Shoes

    Women's Accessories
    • Back
    • Women's Accessories
    • £20 Off Women's Boots
    • New In
    • Bags & Purses
    • Scarves
    • Ponchos & Wraps
    • Hats
    • Gloves
    • Jewellery
    • Tights
    • Socks
    • Hair Accessories
    • Face Coverings
    • View All Accessories
    Women's Shoes
    • Back
    • Women's Shoes
    • £20 Off Women's Boots
    • Boots
    • Trainers & Plimsolls
    • Sandals
    • Heels & Wedges
    • Brogues & Loafers
    • Ballet Pumps
    • Slippers
    • View All Footwear
    Men's Accessories
    • Back
    • Men's Accessories
    • £20 Off Men's Boots
    • Bags & Wallets
    • Socks
    • Footwear
    • Scarves
    • View All Accessories
    Kids Accessories
    • Back
    • Girl's Accessories
    • Boy's Accessories
    Offers
    • Back
    • Offers
    • £20 Off Women's Boots
    • £20 Off Men's Boots
    • 2 for £10 Women's Socks
    • 2 for £20 Tights
    • 2 for £10 Men's Socks

    DOUBLE UP ON
    SOCKS TWO FOR £10

    Two for £10 Socks
     
    Boots Offer
    £20 Off Women's Boots
  • Gifts & Home

    Back

    Gifts & Home

    Gifts
    • Back
    • Gifts
    • Easter Gifts
    • Gifts for Her
    • Gifts for Him
    • Gifts for Kids
    • Bath & Body
    • Gift Cards
    • View All Gifts
    Homeware
    • Back
    • Homeware
    • Mugs & Ceramics
    • Home Décor
    • View All Homeware
    Browse
    • Back
    • Browse Gifts & Home
    • Gift Cards
    • Charity Gifts
     

    Shop Now
  • Sale

    Back

    Sale

    Women's Sale
    • Back
    • Women's sale
    • Knitwear
    • Tops & Tees
    • Dresses
    • Coats & Jackets
    • Trousers & Leggings
    • Tunics
    • Skirts
    • Shirts & Blouses
    • Jeans
    • Jumpsuit & Dungarees
    • Shorts
    • Nightwear
    • Swimwear
    • View All Sale
    Men's Sale
    • Back
    • Men's sale
    • Knitwear
    • Shirts
    • Trousers & Jeans
    • T-Shirts & Polos
    • Coats & Jackets
    • Blazers & Waistcoats
    • Nightwear
    • Shorts
    • View All Sale
    Kids Sale
    • Back
    • Girls Sale
    • Boys Sale
    • View All Sale
    Women's Accessories Sale
    • Back
    • Women's Accessories Sale
    • Bags & Purses
    • Scarves & Ponchos
    • Socks
    • Hats & Gloves
    • Jewellery
    • View All Sale
    Women's Shoes Sale
    • Back
    • Women's Shoes Sale
    • Boots
    • View All Sale
    Men's Accessories Sale
    • View All Sale
    Gifts Sale
    • Back
    • Gifts sale
    • View All Sale
  • Inspire

    Back

    Inspire

    Stylish Stuff
    • Back
    • Stylish Stuff
    • Denim
    • All in one Outfits
    • How To Wear Wide-Leg Trousers
    • Mood Boosting Brights
    • Off The Cuff Style
    • Types of trousers
    • How to wear the Pinafore dress
    About Us
    • Back
    • About Us
    • Our Story
    • Our Brand
    • Our Vision
    • Our Values
    Doing Good Stuff
    • Back
    • Doing Good Stuff
    • Our Charities
    • Our Suppliers
    • Our Planet
    • Our People
    • Our Blog
    • Sustainable Cotton Commitment
    • Our Fairtrade Story
    • Fairtrade Interview

    OUR FAIRTRADE STORY

    Find Out More

    Find Out More
Logo
  • Account icon
  • Shopping bag icon
Shopping bag icon

Shopping bag

Shopping bag icon

Your shopping bag is empty

Continue Shopping

  1. Home›

Help & Support

  • Delivery
  • Returns
  • Gift Cards
  • FAQs
  • Cookie Policy
  • Privacy Policy
  • Terms & Conditions of Sale
  • Website Terms of Use

Contact us

›

customercare@whitestuff.com

UK Returns

  • Returns Policy

    Sometimes, something you buy isn't quite right. Our returns policy entitles you to return items purchased at full-price within 30 days of purchase or receipt. Sale items should be returned to us within 14 days of purchase or receipt. In addition for goods bought online you have certain cancellation rights, see Right of Cancellation for further details. For returns of items purchased in Outlets see Outlets.

    Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    Once we have received your returned goods we will provide you with a full refund for the amount you paid, see Refunds.

    Please note if you're returning something to us, you must take reasonable care of it when it's with you. Otherwise we may have to release the hounds...

    In addition, for goods purchased online or by telephone, you have rights to cancel your contract under the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please click here.

  • Faulty goods

    If the goods are faulty you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the goods and obtain a full refund. Goods can be returned to us in store or by post as set out in this Returns Policy. If goods are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt you will be entitled to either a repair of the product or a replacement.

  • How to return goods purchased in our shops

    If you would like to return something bought in our shops, please return to any White Stuff store (excluding Outlets) for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable. Please note the person who owns the original payment card must be present for the return to be made.

  • How to return your order placed online / telephone

    If you would like to return something you ordered online or over the phone, go to https://www.whitestuff.com/return/. You can also return it to your local (participating) shop (see Return to local shop below). If possible, please return any tags and packaging at the same time.

  • Returns by post

    Returns within mainland UK are free of charge. If you wish to return your order (or part of it) from overseas (unless faulty) then you will need to pay postage.

    Please note that there are currently some delays with Royal Mail and parcels take up to 28 days to reach us. We recommend using Hermes instead.

    To start your return via Royal Mail or Hermes visit https://www.whitestuff.com/return/

    If you are returning shoes or boots, we request that you return them in their original box and pack them as securely as possible to avoid them becoming damaged in transit. Thanks, we appreciate it!

    Always ask for a 'Proof of Posting' certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

  • Lost Returns Form

    Don’t worry, go to https://www.whitestuff.com/return/ to start your return process. Ps. Don’t forget to choose a reason for returning your order.

  • Return to your local shop

    You can return your goods to selected White Stuff shops for a refund or exchange. You will need to bring your dispatch note, a valid form of I.D. such as a passport, driving licence or credit card and the original payment card where applicable. Please note the person who owns the original payment card must be present for the return to be made.

    If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost (where applicable).

    This returns service is currently available in all White Stuff shops with the following exceptions:

    • All White Stuff Outlet shops - Braintree, Bridgend, Gloucester, Portsmouth, Spalding, Street, Swindon, York
    • All White Stuff shops in Germany
    • White Stuff Guernsey
    • All White Stuff Concession locations (John Lewis, House of Fraser etc)
  • Refunds

    We get it, sometimes something’s not quite right but don’t worry, we’ve made our returns simple and FREE from anywhere in the UK.

    We aim to process returns within 7 working days but please bear with us, and if your refund hasn’t been received after 14 days please contact us at customercare@whitestuff.com.

    Unfortunately for hygiene reasons, we cannot accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    We’ll let you know as soon as possible if there is an issue with your return that may stop or delay it being processed by us.

    Due to the current situation, things are taking just a little bit longer at the moment, but we’re working hard to make sure your returns are processed as quickly and safely as possible.

    Please note, during these busy times once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show up on your statement.

    In the case of faulty goods, we will also refund to you any reasonable costs of returning the product where these have been incurred, which for the avoidance of doubt will be at the prevailing Post Office rate of second class postage or local equivalent. Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can't keep it a secret from the person who bought it for you!

    We want to deliver the best possible service to you as safely as possible so we’re keeping any returns quarantined for 72 hours before going back on sale. Please do not hesitate to contact us via email on customercare@whitestuff.com if you have any questions.

    Gift Cards: Where a product purchased wholly with a Gift Card is returned, supported with the transaction receipt, the price paid will be refunded onto a new Gift Card.

    If a refund is made for a purchase using a Gift Card combined with another method of payment, provided the original transaction receipt is produced, the refund will be split across a new Gift Card and the balance via the original payment method (debit/credit card or cash). If the original transaction receipt isn't presented, refunds will only be made onto a new Gift Card at the current value of the product at the time of the return.

    Gift Cards purchased online are subject to the Financial Services Distance Selling Regulations and the original purchaser may obtain a refund within 14 days of delivery by contacting our Customer Care Centre on 020 3752 5360. We are unable to refund you for the purchase of a Gift Card through our shops or website.

  • Outlets

    Our returns policy entitles you to return items purchased from a White Stuff outlet within 14 days of purchase or receipt. If you would like to return something bought in our Outlets, please bring in to any Outlet for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable.

    Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear or earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    Once we have received your returned goods we will we will provide you with a full refund for the amount you paid, see Refunds.

  • Questions about you order

    If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at customercare@whitestuff.com or call us on 020 3752 5360.

›

Join the family

Be the first to hear about our new arrivals, promotions & competitions by email. Click here to learn more

Your Stuff

  • My Account
  • Gift Cards
  • White Stuff logo

Help

  • Contact Us
  • Find a shop
  • Delivery
  • Returns
  • FAQs
  • Covid-19 Update
  • Size Guides
  • Knitwear Guide
  • Leather Guide

About Us

  • Our Story
  • Doing Good Stuff
  • Our Suppliers
  • Our Charities
  • Careers
  • Gender Pay

Company Information

  • Cookie Policy
  • Privacy Policy
  • Terms & Conditions of Sale
  • Promotion Terms & Conditions
  • Competition Terms & Conditions
  • Website Terms of Use
  • Partner with us
  • Modern Slavery Statement
209 82

Get social

Instagram Facebook Twitter Pinterest
White Stuff logo
Amex Maestro Mastercard PayPal VisaKlarna

Hello!

It looks like you're in . If we've got it wrong, please select your preferred options below

White Stuff Autumn Winter 2020