We use cookies to enhance and personalise your experience. Please read our cookie policy to find out more about the cookies we use and how to disable them. By pressing “OK” or closing this banner, you agree to our

cookie policy.

It appears that your browser has cookies disabled.

The website requires your browser to enable cookies in order to login. Please enable cookies and reload this page.

Free UK Delivery over £50
Free next day click and collect. Find your local shop here.
Free UK Returns. More details here
Sign up for exclusive offers, VIP events and nice emails
SHOP FINDER
Logo
  • Sale

    Back

    Sale

    Women's Sale
    • Back
    • Women's sale
    • All women's sale
    • Dresses
    • Jumpsuits and dungarees
    • Tops and tees
    • Shirts and blouses
    • Tunics
    • Trousers and leggings
    • Jeans and jeggings
    • Shorts
    • Skirts
    • Knitwear
    • Nightwear
    • Coats and jackets
    • Swimwear
    Women's Accessories Sale
    • Back
    • Women's Accessories Sale
    • All women's accessories sale
    • Footwear
    • Bags and purses
    • Jewellery
    • Socks
    Men's Sale
    • Back
    • Men's sale
    • All men's sale
    • T-Shirts and polos
    • Shirts
    • Trousers and jeans
    • Shorts
    • Knitwear and sweats
    • Coats and jackets
    • Accessories and footwear
    Men's Accessories Sale
    • Back
    • Men's Accessories sale
    • All men's accessories sale
    Kids Sale
    • Back
    • Kids sale
    • All kids' sale
    Home Sale
    • Back
    • Home sale
    • All home sale
    Women's Shop By Size
    • Back
    • Women's Shop By Size
    • All sale
    • Size 6
    • Size 8
    • Size 10
    • Size 12
    • Size 14
    • Size 16
    • Size 18
    • Size 20
    • Size 22
    Men's Shop By Size
    • Back
    • Men's Shop By Size
    • All sale
    • Size XS
    • Size S
    • Size M
    • Size L
    • Size XL
    • Size XXL
    • Size XXXL

    Shop Now
    Shop now
  • New in

    Back

    New in

    Women new in
    • Back
    • Women new in
    • All women new in
    • Dresses
    • Tops and t-shirts
    • Knitwear
    • Shirts and blouses
    • Trousers and jeans
    Men new in
    • Back
    • Men new in
    • All men new in
    • Shirts
    • T-Shirts
    • Trousers
    • Knitwear
    • Coats and jackets
    Kids new in
    • Back
    • Kids new in
    • Girls new in
    • Boys new in
    Accessories new in
    • Back
    • Accessories new in
    • All accessories new in
    • Bags and purses
    • Jewellery
    • Footwear
    • Scarves
    • Hair accessories
    Homeware new in
    • Back
    • Homeware new in
    • All homeware new in
    • Bedding
    • Cushions and throws
    • Mugs and ceramics
    • Home fragrance
    • Bath and body
    New In
    Shop women new in
    New In
    Shop men new in
  • Women

    Back

    Women

    Clothing
    • Back
    • Women's Clothing
    • Sale
    • New in
    • Dresses
    • Jumpsuits
    • Tops and t-shirts
    • Dungarees
    • Knitwear
    • Jumpers and cardigans
    • Trousers and leggings
    • Coats and jackets
    • Shirts and blouses
    • Tunics
    • Jeans
    • Shorts
    • Swimwear
    • Skirts
    • Hoodies and sweatshirts
    • Loungewear
    • Pyjamas and nightwear
    • Socks
    • Underwear
    • All women's
    Accessories
    • Back
    • Women's Accessories
    • Sale
    • New in
    • Bags
    • Purses
    • Jewellery
    • Hats
    • Scarves and ponchos
    • Hair clips and accessories
    • Tights
    • All accessories
    Footwear
    • Back
    • Women's Footwear
    • Sale
    • Trainers
    • Plimsolls
    • Sandals
    • Heels and wedges
    • Espadrilles
    • Brogues and loafers
    • Flat shoes
    • Slippers
    • All footwear
    Stylish Stuff
    • Back
    • Women's Stylish Stuff
    • Charity gifts
    • Red magazine edit 2022
    • Summer partywear
    • Denim lookbook
    • Denim fit guide
    • Holiday shop edit
    • Linen collection
    • Organic cotton edit
    • Denim collection
    Offers
    • Back
    • Women's Offers
    • Sale
    • 2 for £10 women's socks
    • 2 for £25 tights
    • Refer a friend
    Shop Now
    Shop now
  • Men

    Back

    Men

    Clothing
    • Back
    • Men's Clothing
    • Sale
    • New in
    • Shirts
    • T-Shirts
    • Polo shirts
    • Knitwear
    • Jumpers and cardigans
    • Shorts
    • Trousers
    • Jeans
    • Chinos
    • Coats and jackets
    • Hoodies and sweatshirts
    • Blazers and waistcoats
    • Pyjamas and nightwear
    • Underwear
    • Socks
    • All men's
    Accessories
    • Back
    • Men's Accessories
    • Sale
    • New in
    • Bags
    • Socks
    • Wallets
    • All accessories
    Footwear
    • Back
    • Men's Footwear
    • Sale
    • Brogues, loafers and shoes
    • Boots
    • Trainers
    • Slippers
    • All footwear
    Edits
    • Back
    • Men's edits
    • Holiday shop edit
    • Summer partywear
    • Linen collection
    • Organic cotton edit
    • Denim collection
    Offers
    • Back
    • Men's Offers
    • Sale
    • 2 for £10 men's socks
    • Refer a friend
    Shop Now
    Shop now
  • Kids

    Back

    Kids

    Girls' Clothing and Accessories
    • Back
    • Girls' Clothing and Accessories
    • Sale
    • Dresses
    • Skirts
    • Tops and t-shirts
    • Trousers and leggings
    • Jumpers and cardigans
    • Coats and jackets
    • Pyjamas
    • Accessories
    • Aged 3-4
    • Aged 5-6
    • Aged 7-8
    • Aged 9-10
    • All girls' clothing
    Girls' Clothing By Size
    • Back
    • Girls' Clothing By Size
    • Aged 3-4
    • Aged 5-6
    • Aged 7-8
    • Aged 9-10
    Boys' Clothing and Accessories
    • Back
    • Boys' Clothing and Accessories
    • Sale
    • Tops and t-shirts
    • Shirts
    • Trousers
    • Jumpers and cardigans
    • Coats and jackets
    • Pyjamas
    • Accessories
    • Aged 3-4
    • Aged 5-6
    • Aged 7-8
    • Aged 9-10
    • All boys' clothing
    Boys' Clothing By Size
    • Back
    • Boys' Clothing By Size
    • Aged 3-4
    • Aged 5-6
    • Aged 7-8
    • Aged 9-10
    Shop Now
    Shop girls'
    Shop Now
    Shop boys'
  • Accessories & shoes

    Back

    Accessories & Shoes

    Women's Accessories
    • Back
    • Women's Accessories
    • Sale
    • New in
    • Bags
    • Purses
    • Jewellery
    • Hats
    • Scarves and ponchos
    • Hair clips and accessories
    • Tights
    • Socks
    • All accessories
    Women's Footwear
    • Back
    • Women's Footwear
    • Sale
    • Trainers
    • Plimsolls
    • Sandals
    • Heels and wedges
    • Espadrilles
    • Brogues and loafers
    • Flat shoes
    • Slippers
    • Boots
    • All footwear
    Men's Accessories
    • Back
    • Men's Accessories
    • Sale
    • New in
    • Bags
    • Socks
    • Wallets
    • All accessories
    Men's Footwear
    • Back
    • Footwear
    • Sale
    • Brogues, loafers and shoes
    • Boots
    • Trainers
    • Slippers
    • All footwear
    Offers
    • Back
    • Offers
    • Women's accessories sale
    • Men's accessories sale
    • 2 for £10 women's socks
    • 2 for £25 tights
    • 2 for £10 men's socks
    Shop Accessories
    Shop now
  • Home

    Back

    Home

    Homeware
    • Back
    • Homeware
    • Sale
    • Bedding
    • Cushions and throws
    • Mugs and ceramics
    • Scented candles and home fragrance
    • Bath and body
    • Stationery
    • All homeware
    Gift Inspiration
    • Back
    • Gift Inspiration
    • Sale
    • Gift cards
    • Gifts for her
    • Gifts for him
    • Charity gifts
    • All gifts
    Gifts By Price
    • Back
    • Gifts By Price
    • Gifts under £5
    • Gifts under £10
    • All gifts
    Shop Accessories
    Shop now
  • Offers

    Back

    Offers

    • Up to 60% off sale
    • 2 for £20 women's jersey rolls
    • 2 for £10 women's socks
    • 2 for £25 tights
    • 2 for £10 men's socks
    • Refer a friend

    Shop Now
    Shop now

    Shop Now
    Shop now
     
     
  • Other stuff

    Back

    Other stuff

    Important stuff
    • Back
    • Important Stuff
    • What's going on at White Stuff
    • Thinking about sustainability
    • Treating people right
    • Giving back
    Stylish stuff
    • Back
    • Stylish Stuff
    • Life, Stuff, Style stories
    • Late summer lookbook
    • Summer events style guide
    • Dresses style guide
    • High summer lookbook
    • Early summer lookbook
    • Denim lookbook
    • Denim fit guide
    • Denim style guide
     
     
    Read our story
Logo
  • Account icon
  • Shopping bag icon
Shopping bag icon

Shopping bag

Shopping bag icon

Your shopping bag is empty

Continue Shopping

Shopping bag icon

Your shopping bag is empty

Continue Shopping

Popular Searches

{{{name}}}

Product Matches

{{{name}}}
  1. Home›

Help & Support

  • Delivery
  • Returns
  • Gift Cards
  • FAQs
  • Cookie Policy
  • Privacy Policy
  • Terms & Conditions of Sale
  • Website Terms of Use

Contact us

›

customercare@whitestuff.com

UK Returns

  • Returns Policy

    Sometimes, something you buy isn't quite right. Our returns policy entitles you to return items within 30 days and sale items within 14 days of purchase or receipt. In addition for goods bought online you have certain cancellation rights, see Right of Cancellation for further details. For returns of items purchased in Outlets see Outlets.

    Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    Once we have received your returned goods we will provide you with a full refund for the amount you paid, see Refunds.

    Please note if you're returning something to us, you must take reasonable care of it when it's with you. Otherwise we may have to release the hounds...

    In addition, for goods purchased online or by telephone, you have rights to cancel your contract under the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please click here.

  • Faulty goods

    If the goods are faulty you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the goods and obtain a full refund. Goods can be returned to us in store or by post as set out in this Returns Policy. If goods are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt you will be entitled to either a repair of the product or a replacement.

  • How to return goods purchased in our shops

    If you would like to return something bought in our shops, please return to any White Stuff store (excluding Outlets) for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable. Please note the person who owns the original payment card should be present for the return to be made.

  • How to return your order placed online / telephone

    If you would like to return something you ordered online or over the phone, go to https://www.whitestuff.com/return/. You can also return it to your local (participating) shop (see Return to local shop below). If possible, please return any tags and packaging at the same time.

  • Returns by post

    Returns within mainland UK are free of charge. If you wish to return your order (or part of it) from overseas (unless faulty) then you will need to pay postage.

    Please note that there are currently some delays with Royal Mail and parcels take up to 28 days to reach us. We recommend using Evri instead.

    To start your return via Royal Mail or Evri visit https://www.whitestuff.com/return/

    If you are returning shoes or boots, we request that you return them in their original box and pack them as securely as possible to avoid them becoming damaged in transit. Thanks, we appreciate it!

    Always ask for a 'Proof of Posting' certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

  • Lost Returns Form

    Don’t worry, go to https://www.whitestuff.com/return/ to start your return process. Ps. Don’t forget to choose a reason for returning your order.

  • Returning online purchases to your local shop

    You can return goods purchased online to selected White Stuff shops for a refund or exchange. You will need to bring your dispatch note, a valid form of I.D. such as a passport, driving licence or credit card and the original payment card where applicable. Please note the person who owns the original payment card should be present for the return to be made.

    If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost (where applicable).

    This returns service is currently available in all White Stuff shops with the following exceptions:

    • - All White Stuff Outlet shops - Braintree, Bridgend, Cheshire Oaks, Gloucester, Portsmouth, Spalding, Street, Swindon, York
    • - All White Stuff shops in Germany
    • - White Stuff Guernsey
    • - All White Stuff Concession locations (John Lewis, House of Fraser etc)
  • Refunds

    We get it, sometimes something’s not quite right but don’t worry, we’ve made our returns simple and FREE from anywhere in the UK.

    We aim to process returns within 7 working days but please bear with us, and if your refund hasn’t been received after 14 working days please contact us at customercare@whitestuff.com.

    Unfortunately for hygiene reasons, we cannot accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    We’ll let you know as soon as possible if there is an issue with your return that may stop or delay it being processed by us.

    Due to the current situation, things are taking just a little bit longer at the moment, but we’re working hard to make sure your returns are processed as quickly and safely as possible.

    Please note, during these busy times once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show up on your statement.

    In the case of faulty goods, we will also refund to you any reasonable costs of returning the product where these have been incurred, which for the avoidance of doubt will be at the prevailing Post Office rate of second class postage or local equivalent. Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can't keep it a secret from the person who bought it for you!

    We want to deliver the best possible service to you as safely as possible so we’re keeping any returns quarantined for 72 hours before going back on sale. Please do not hesitate to contact us via email on customercare@whitestuff.com if you have any questions.

    Gift Cards: Where a product purchased wholly with a Gift Card is returned, supported with the transaction receipt, the price paid will be refunded onto a new Gift Card.

    If a refund is made for a purchase using a Gift Card combined with another method of payment, provided the original transaction receipt is produced, the refund will be split across a new Gift Card and the balance via the original payment method (debit/credit card or cash). If the original transaction receipt isn't presented, refunds will only be made onto a new Gift Card at the current value of the product at the time of the return.

    Gift Cards purchased online are subject to the Financial Services Distance Selling Regulations and the original purchaser may obtain a refund within 14 days of delivery by contacting our Customer Care Centre on 020 3752 5360. We are unable to refund you for the purchase of a Gift Card through our shops or website.

  • Outlets

    Our returns policy entitles you to return items purchased from a White Stuff outlet within 14 days of purchase or receipt. If you would like to return something bought in our Outlets, please bring in to any Outlet or White Stuff shop for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable.

    Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear or earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

    Once we have received your returned goods we will we will provide you with a full refund for the amount you paid, see Refunds.

  • Questions about you order

    If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at customercare@whitestuff.com or call us on 020 3752 5360.

›

LET'S DEFINITELY KEEP IN TOUCH

Sign up below for new drops, email exclusives and sale news.
And here's all the privacy stuff.

YOUR STUFF

  • Your account
  • Gift cards
  • Refer a friend
  • White Stuff logo

HELP

  • Contact us
  • Find a shop
  • Delivery
  • Returns
  • FAQs
  • Covid-19 updates
  • Sizing information
  • How to look after leather

ABOUT US

  • Our story
  • Thinking about sustainability
  • Treating people right
  • Giving back
  • Careers
  • Gender pay reports
  • Modern slavery statement

COMPANY INFORMATION

  • Cookie policy
  • Privacy policy
  • Terms & conditions of sale
  • Promotion terms & conditions
  • Competition terms & conditions
  • Website terms of use
  • Become a wholesale partner
209 82

Get social

Instagram Facebook Twitter Pinterest
White Stuff logo
Amex Maestro Mastercard PayPal VisaKlarna

IT AIN'T WHERE YOU'RE FROM

It's where you're at.
And it looks like you're at .
Not right? You can fix that below.

Summer 2021