1. Go to the Royal Mail website. Choose if it’s a box/bag or a tube.
2. Confirm it's less than 20KGs and not above the allowed size. Enter your order number, reason for return, name, email address and postal address.
3. Click 'Create your label for White Stuff'. The returns label/QR code will be emailed to you, or you can download the label yourself. Under "What to do next" you can arrange a collection (for an additional fee), or find a local Post Office.
Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange. To return items from multiple orders you’ll need to create individual returns and send them back in separate parcels.Find Out More