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Return with Royal Mail

Here’s what you'll need to do...

Royal Mail Return - Step 1

1. Go to the Royal Mail website. Choose if it’s a box/bag or a tube.

Royal Mail Return - Step 2

2. Confirm it's less than 20KGs and not above the allowed size. Enter your order number, reason for return, name, email address and postal address.

Royal Mail Return - Step 3

3. Click 'Create your label for White Stuff'. The returns label/QR code will be emailed to you, or you can download the label yourself. Under "What to do next" you can arrange a collection (for an additional fee), or find a local Post Office.

Once your return is complete, we’ll send you an email notifying you when your items have been returned to us.

Refund

Refunds will be processed within 3-5 working days
of receipt of your items.

Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange. To return items from multiple orders you’ll need to create individual returns and send them back in separate parcels.

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