New fast & easy returns

The good news is, now we can offer new flexible returns options.

Since the majority of our shops are currently closed, we have extended our Christmas returns policy to an additional 30 days from the reopening of our stores. Any purchases or orders made in store from 15/10/20 can be returned to store up to 30 days from their reopening date.

If you would prefer to return your item before the shops reopen, please use one the below options and quote order number CS00000000.

Please include your details inside the package including the receipt/gift receipt and your full name, address, contact number and email address.

Once your return is received, our Customer Care Team will contact you to arrange a refund.

Please note we are not able to do postal exchanges, however this can be done in store when they reopen.

Here’s what you'll need to do...

UK customers can choose Royal Mail and drop your parcel off at your local Post Office (you can print your label at home or they can print it for you). Or... Choose Hermes and book a home collection (printer required) or drop your parcel off at one of 4,500 Hermes locations (you can print your label at home or they can print it for you). International customers please click on 'International Returns'.